Garden Furniture Retailer

Sector: Outdoor Living & Garden Furniture

The Challenge:
A leading UK garden furniture retailer approached Dynamic Distribution in need of a fulfilment partner that could confidently manage bulky, high-value items across the country — especially during the critical spring and summer sales peaks. Their previous logistics provider had struggled with frequent split deliveries, high damage rates, and lack of flexibility for two-man delivery requirements.
They required a scalable solution that would not only meet service expectations, but also protect their brand reputation during their busiest trading periods.

Our Solution:
We carried out a full operational audit and designed a bespoke fulfilment strategy tailored to the retailer’s product range. This included:

• Palletised storage in our large-item warehousing zone
• Two-man delivery network with white-glove capability
• Tailored handling and protective packaging processes for outdoor furniture sets
• Integration with their eCommerce system for live order feeds and tracking
• Dedicated account management to respond quickly to surges or issues

This approach allowed us to take full control of their outbound logistics while maintaining excellent service standards for both B2B and B2C deliveries.

The Results:

• ✅ 99.4% on-time delivery rate maintained across peak summer season
• 📉 23% reduction in product damage claims within the first three months
• 🚚 Seamless two-man delivery across the UK with positive customer feedback
• 📦 Increased delivery capacity by 2.5x without sacrificing quality
• 💼 Freed up internal staff to focus on customer service and product development

Client Feedback:

“Dynamic’s ability to scale quickly and handle our oversized items without fuss made a real difference to our operations. The improvement in delivery performance has been noticeable both internally and to our customers.”
— Head of Operations, UK Garden Brand